 Information needed when a PHLASH bug is reported

       #1  The nature of the problem:
               Failure during crisis recovery,
               Error while erasing flash part,
               Unable to detect flash part,
               Port 80 codes,
               etc.

       #2  The version of PHLASH.EXE being used
               Does an earlier version of PHLASH.EXE work on your platform?

       #3  A copy of your platform.asm

       #4  What platform is being used with PHLASH.EXE

       #5  The version of the bios:  4.05, 6.00, etc.

       #6  What flash part is installed on the platform

       #7  Has a virus scan been done?

       #8  Is PHLASH.EXE run from a floppy or hard drive?

       #9  URGENCY:
               Is the customer's production line halted?
               Can the problem wait to be resolved for a few
                days while I'm dealing with another crisis?
