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              SUPPORT.TXT for Microsoft Internet Explorer 3.01
                       For Microsoft Windows 3.1
                                February 1997            
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               (c) Copyright Microsoft Corporation, 1996



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CONTENTS
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Microsoft Technical Support 
  Primary Support Options
  Priority Support Options
  Product Support Worldwide



Microsoft Technical Support 
===========================

In the event you cannot install Microsoft Internet Explorer, please refer to the support 
offerings below. Microsoft's support offerings are available in the United States and Canada 
and range from no-cost and low-cost online information services (available 24 hours a day, 
7 days a week) to annual support plans. Please check the Support.txt online document for 
detailed information or visit our Web site at http://www.microsoft.com/Support/  

Note
* The services and prices listed here are available in the United States and Canada only. 
  Services and prices outside these countries may vary. Microsoft support services are subject 
  to Microsoft's then-current prices, terms, and conditions, which are subject to change 
  without notice. 


Primary Support Options
-----------------------

The first place to go for support from Microsoft, Primary Support includes variety of 
no-cost services to answer your support questions and help you get the most out of your 
Microsoft products.

Online Support:	http//www.microsoft.com/support/

Online support uses Microsoft's own cutting-edge technology to help you gain access to the 
most relevant technical information and resources to answer your support questions. Discuss 
issues and solutions with other Microsoft customers over the Internet. Or select technical 
articles, programming aids, or commonly asked questions from a variety of Microsoft's 
technical databases. Visit our Online Support site today.

Technical Information Services 
If you don't have access to the Internet or you are more familiar with phone, fax, modem, 
or mail, Microsoft offers additional technical information resources other than the World 
Wide Web.  

* Microsoft Download Service (MSDL): Gives you access to Microsoft's electronic technical 
  library, containing sample programs, device drivers, patches, software updates, and 
  programming aids. Direct modem access to MSDL is available in the United States by 
  dialing (206) 936-6735. The service is available 24 hours a day, 365 days a year. Connect 
  information:  1200, 2400, 9600, or 14400 baud; no parity, 8 data bits, and 1 stop bit. 
  In Canada, dial (905) 507-3022; connect information:  1200 to 28800 baud, no parity, 8 
  data bits, 1 stop bit.
* Microsoft FastTips: An automated toll-free telephone service that gets you quick answers 
  to common technical questions in addition to technical articles by telephone, fax, or 
  mail. To access FastTips or to receive a map and catalog, call (800) 936-4100. 

No-Charge Phone Support with a Technical Engineer
If you still need answers to your technical questions, Microsoft offers no-charge, 
toll-call phone support for 90 days after your first support call for Internet Explorer.

* In the United States, please call (206) 635-7123, 6:00 A.M. and 6:00 P.M. Pacific time, 
  Monday through Friday, excluding holidays.
* In Canada, please call (905) 568-4494 between 8:00 A.M. and 8:00 P.M. Eastern time, Monday 
  through Friday, excluding holidays.

Note
* If your Microsoft product was preinstalled or distributed with your personal computer or 
  provided by an Internet service provider (ISP), the personal computer manufacturer or ISP 
  is responsible for providing your product support. Please contact the manufacturer or 
  source from which you obtained your Microsoft product for support information.


Priority Support Options
------------------------

You can purchase additional support and after-hours access to a Microsoft technical 
engineer with Priority Desktop Support. In the United States, you can purchase Priority 
Desktop Support as follows:

* To purchase an annual contract of support incidents for usability issues, or for more 
  information about Microsoft Priority Desktop Support, call (800) 936-3500, 6:00 A.M. 
  to 6:00 P.M. Pacific time, Monday through Friday. Technical support is not available 
  through this number.  
* To purchase Priority Desktop Support per incident for a fee of US$35 per call, call 
  (800) 936-5700 or (900) 555-2000, 24 hours a day, 7 days a week. 

In Canada, you can purchase Priority Desktop Support as follows:
* To purchase an annual contract or to pay per incident for a fee of CDN$45 per call, or 
  for more information about Microsoft Priority Desktop Support, call (800) 668-7975, 
  8:00 A.M. to midnight, Eastern time, 7 days a week, excluding holidays. 

Note
* Support fees for the 800# calls will be billed to your VISA, MasterCard, or American 
  Express credit card. Support fees for the 900# calls will appear on your telephone bill. 


Product Support Worldwide
-------------------------
If you are outside the United States and have a question about a Microsoft product, first:

* Consult the documentation and other printed information included with your product. 
* Check online Help. 
* Check the Readme documents that come with your product disks. These files provide 
  general information that became available after the books in the product package were 
  published. 
* Consult electronic options such as CompuServe forums or bulletin boards, if available. 

If you cannot find a solution, you can receive information about how to obtain product 
support by contacting the Microsoft subsidiary office that serves your country.

Calling a Microsoft Subsidiary Office
When you call, you should be at your computer and have the appropriate product 
documentation at hand. Be prepared to give the following information:

* The version number of Microsoft product that you are using. 
* The type of hardware that you are using, including network hardware, if applicable. 
* The operating system that you are using. 
* The exact wording of any messages that appeared on your screen. 
* A description of what happened and what you were doing when the problem occurred. 
* A description of how you tried to solve the problem. 

The following list contains Microsoft subsidiary offices and the countries they serve. 
If there is no Microsoft office in your country, please contact the establishment from 
which you purchased your Microsoft product. This list provides only basic technical 
support phone and fax numbers; other services such as BBS and sales numbers may be 
available. For additional subsidiary information, check the Support.txt document. 
Support policies may vary by country.


Area				Telephone Numbers
____________________________________________________

Argentina		Microsoft de Argentina S.A.
                        Technical Support: (54) (1) 314-0560
			Fax: (54) (1) 814-0372

Australia		Microsoft Pty. Ltd.
			Technical Support: (61) (02) 870-2131
			Fax: (61) (02)805-0519

Austria			Microsoft Ges.m.b.H.
			Standard Support: Installation and Handling
			    Windows: 0660-6510
			Fax: 022-68 16 2710
			General information about the Microsoft 
			    Support Network in Central Europe:
                              Fax: 0049/2622/167006

Belgium			Microsoft NV
                        Technical Support:
                            +32-2-513 32 74 (Dutch-speaking)
                            +32-2-502 34 32 (English-speaking)
                            +32-2-513 22 68 (French-speaking)
Bolivia
See Uruguay

Brazil			Microsoft Informatica Ltda.
                        Technical Support: (55) (11) 871-0090
			Fax: (55) (11) 241-1157

Canada			Microsoft Canada Inc.
			Microsoft Support Network:
			    Standard Technical Support Phone: 
                                1 (905) 568-4494
			    Priority Support Information: 
				1 (800) 668-7975
			    Text Telephone (TT/TDD):
				1 (905) 568-9641
			
Caribbean		Microsoft Caribbean, Inc.
			Technical Support: (972) 714-9100
			Fax: (809) 273-3636

Chile			Microsoft Chile S.A.
                	Personal Operating Systems:
                  	    Phone: 56-2-330-6222
			Fax: 56 2 233 5917

Colombia		Microsoft Colombia
			Technical Support: (571) 618 2255
			Fax: (571) 618 2269

Czech Republic          Microsoft s.r.o.
                        Technical Support: (+42) (2) 2150 3222
			    or 53 52 56 
			Fax: (+42) (2) 266020
                                                                    
Denmark			Microsoft Denmark AS
                        Technical Support: (45) (44) 89 01 11
			Fax: (45) (44) 89 01 44
			
Dubai                   Microsoft Middle East
			Phone: (971) 4 513 888
			Fax: (971) 4 527 444
			
Ecuador			Corporation Microsoft del Ecuador S.A.
                        Technical Support: (593) (2) 463-094

England 
See United Kingdom

Finland			Microsoft OY
                        Product Support: (358) (90) 525 502 500
                        Fax: (46) (0)8 752 29 00
			For Technical Support, please contact your 
			    local dealer.

France			Microsoft France
			Technical Support: (33) (1) 69-86-10-20
			Fax: (33) (1) 69-28-00-28
			
French Polynesia
See France

Germany			Microsoft GmbH
			Standard Support: Installation and Handling
                            Windows: 089-3176-1110
                            Windows 95: 089-3176-1115
			Fax: 089-3176-1000
			General information about the Microsoft 
			    Support Network in Central Europe:
			      Fax: 02622/167006

Hong Kong		Microsoft Hong Kong Ltd.
                        Technical Support: (852) 2804-4222
			Fax: (852) 560-2217

Hungary			Microsoft Hungary
                        Phone: (+36) (1) 268 1668
			Fax: (+36) (1) 269 1030
                        
Iceland
See Denmark

India                   Microsoft India
			Phone: (01) (91) 646 0694, 646 0767, 646 0813
			
Indonesia               Indonesia - Jakarta
                        Technical Support: (6221) 572-1060
                        Fax: (6221) 573-2077
Ireland
See United Kingdom

Israel			Microsoft Israel Ltd.
			Phone: 972-3-613-0833
			Fax: 972-3-613-0834
			
Italy			Microsoft SpA
			Technical Support: (39) (2) 7039-8351
			Fax: (39) (2) 7039-2020

Japan			Microsoft Company Ltd.
                        Technical Support: 0120-37-0196
			Fax: (81) (3) 5454-7955
                                                    
Latin America           Microsoft Latin American Headquarters
                        Technical Support: (972) 714-9100

Liechtenstein
See Switzerland (German-speaking)

Luxembourg		Microsoft NV
                        Technical Support:
                            +32-2-513 32 74 (Dutch-speaking)
                            +32+2-502 34 32 (English-speaking)
                            +32+2-513 22 68 (French-speaking)

Mexico                  Microsoft Mexico, S.A. de C.V.
			Technical Support:  
			    Operating Systems: (52) (5) 325-0912
                            
Netherlands		Microsoft BV
                        Technical Support:
                            023-5677877 (Dutch-speaking)
                            023-5677853 (English-speaking)

New Zealand		Microsoft New Zealand Ltd.
			Technical Support: 64 (9) 357-5575
			Fax: 64 (9) 358-0092

Northern Ireland
See United Kingdom

Norway			Microsoft Norway AS
                        Technical Support: (47) (22) 02 25 50
			Fax: (47) (22) 02 25 70	
                        
Papua New Guinea
See Australia

Paraguay
See Argentina

Peru                   Technical Support: (51) (1) 422-4116	

Poland                 Microsoft Sp.z o.o.
                       Technical Support: (+48) (22) 6216793,
                           (+48) (71) 441357
			Fax: (+48) (2) 6615434

Portugal		Microsoft, Lda.
                        Technical Support: (351) 1 4409280, 81, 82, or 83
			Fax: (351) 1 4412101

Republic of China	Microsoft Taiwan Corp.
			Technical Support: (886) (2) 508-9501
			Fax: (886) (2) 504-3121

Republic of Ireland
See United Kingdom

Russia			Microsoft A/O
                        Technical Support: (+7) (502) 224 50 46
			Fax: (+7) (502) 224 50 45

Scotland
See United Kingdom

Singapore		Microsoft Singapore Pte Ltd.
                        Technical Support: (65) 337-9946
			Fax: (65) 227-6811
 					
Slovenia		Microsoft d.o.o
                        Technical Support: +386 61 123 23 54,
                            +386 64 331 020

Slovak Republic         Microsoft Slovakia s.r.o.
                        Technical Support: (+42) (7) 312083
			Fax: (+42) (2) 266020

South Africa	        Microsoft South Africa
                        Technical Support: 
                            (Toll Free): 0 802 11 11 04
                            (Toll): (2) 11 445 0100
			Fax: (27) 11 445 0045 or  (27) 11 445 0046
	        
Spain			Microsoft Iberica SRL
                        Technical Support: (34) (1) 807-9960
			Fax: (34) (1) 803-8310
                        
Sweden			Microsoft AB
                        Product Support: (46) (0) 8-752 09 29
                        Information about Technical Support: 
                            (46) (0) 8 752 09 29
			Fax: (46) (0)8 752 29 00	
                        
Switzerland		Microsoft AG
			Phone: 01-839 61 11
			Technical Support (French-speaking): 
			    022-738 96 88
			Fax: 01-831 09 69
			General information about the Microsoft 
			    Support Network in Central Europe:
			      Fax: 0049-2622-167006

Thailand                Microsoft Thailand Ltd.
                        Technical Support: (662) 632-0360, 61, 62, 63

Turkey                  Microsoft Turkey
                        Phone: 90 (212) 258 59 98
                        Technical Support:  90 (212) 258 96 66
			Fax: (90) 212 2585954	

United Kingdom          Microsoft Ltd. Product Support Services
			Telephone Support:
			    Personal Operating Systems:
                                (01734) 271000
			    Advanced Systems Support:
                                (01734) 271007
			Fax: (01734) 270080

			Microsoft Ltd.
			Phone: (01734) 270001

Uruguay                 Technical Support: (598) (2) 77-4934

Venezuela		Corporation MS 90 de Venezuela S.A.
                        Technical Support: 58-2-2641933
				Fax: 58.2.923835

Wales
See United Kingdom



	Microsoft TechNet, Technical Information Network
-------------------------------------------------------

Microsoft TechNet is the front-line resource for fast, complete answers to
technical questions on Microsoft systems and desktop products. Information
available on TechNet ranges from crucial data on client-server and workgroup
computing, systems platforms, and database products, to the latest on support
for Microsoft Windows- and Macintosh-based applications. As a TechNet user you
receive:

*	Twelve monthly compact discs containing the Microsoft Knowledge Base, 
	Microsoft operating systems product resource kits, customer solutions, 
	key Microsoft conference session notes, and other valuable information
*	Twelve monthly supplemental (drivers and patches) compact discs
        containing the Microsoft Software Library
*	A dedicated Microsoft TechNet forum on CompuServe (GO TECHNET)
*	WinCIM, a Windows-based application for accessing CompuServe
*	A 20 percent discount on Microsoft Press books

For more information about Microsoft TechNet, in the United States and Canada,
call (800) 344-2121, between 7:00 A.M. and 7:00 P.M. Central time, Monday
through Friday.  Outside the U.S. and Canada, contact your Microsoft
Subsidiary, or call (303) 684-0914.

